Frequently Asked Questions
Frequently Asked Questions
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GENERAL QUESTIONS
Are you licensed and insured?
Yes – We are a licensed home improvement contractor in Pennsylvania and are insured with $2M of general liability coverage and workers compensation insurance for our workers.
How long does it take to get an estimate?
Estimates are typically scheduled within 1-3 days of request. Estimates are typically sent out the same day, or within 24 hours for larger projects.
How long does the job take?
Estimates are typically scheduled Monday through Friday, 8am -4pm. Additional times may be available upon request.
How long to get on your schedule?
Newly confirmed projects typically start within 1-3 weeks, depending scheduling flexibility and the time of year. Spring and Summer can be a busier times of year, so please schedule estimates in advance.
How long does it take to complete a project?
We try to complete most repair and painting projects within a week. Some large projects may take 2-3 weeks to complete. If a job is time sensitive, a larger crew can be scheduled to complete the project sooner.
Can you estimate by square footage?
We do not provide estimates by square footage back can discuss ballpark pricing over the phone if needed.
What is the cost to paint a room?
Most common rooms range from $500 -1,000 plus materials depending on the size of room, amount of prep work required and amount of painting.
What is your warranty for labor and materials?
Patch and Paint Pros guarantees its work for 2 years.
What if I find mistakes or need touch-ups?
Let us know right away if you see anything that needs to be touched up. We stand by our work and will send a crew out right away to make things right.
Are you bonded?
No – We are not bonded, but can obtain coverage upon request.
ESTIMATE QUESTIONS
Is paint included in the price?
Yes – The cost of premium paint from Sherwin-Williams or Benjamin Moore is included. Other paint brands may be used upon request. There may be additional costs for ultra premium brands like Fine Paints of Europe.
Do we purchase paint or you?
We’ll purchase and pick it up.Just let us know the paint brand, color and finish.
What repair work is included with the painting?
Repair of small holes and shallow wall defects is included. Repair of larger defects, cracks, and drywall installation will be written out under the Repairs section of the estimate.
Are both sides of the door included in the painting estimate?
For doors, only the side of the door facing into the room is included, unless noted otherwise.
What colors are included?
One color ceiling and trim paint is included. The estimate includes only one wall color per room, unless accent walls are listed.
When do colors by need to be picked by?
It is best to have colors picked out a week in advance of the projects.
What time do you start and finish?
Typical work day starts by 7 or 8 am and finishes up by 3 or 4 pm.
What to do around the house to prepare for a painting project?
We’ll handle moving the furniture and big stuff. We would greatly appreciate it if you could put away all smaller items and take down wall decorations. Time Saver Discounts available for having all rooms emptied and/or completely setup for painting.
Keeping the curtains and blinds?
Please let us know if you’d like to keep curtains, blinds and wall decorations in the same place or we can remove the screws and nails to patch over any holes.
PAINTING QUESTIONS
How many coats of paint are included?
New Colors: All repaired areas will be primed prior to painting. After priming, 2 coats of paint will be used to ensure a high quality even finish that will last for years.
Same Color & Sheen: When freshening up the same color and sheen, a single coat of high quality paint may be used to restore the original color and finish.
What brand of paint do you use?
We prefer to use Sherwin-Williams and Benjamin Moore brand paint. If a color from a different manufacturer is preferred, it can be matched or we can use that brand.
What type of paint do you use on the ceiling?
Almost all ceilings are painted with a stock white ceiling paint that has a flat finish. Our preferred brand is Sherwin-Williams Promar Ceiling paint as it provides great coverage and touches up well if needed. NOTE: A matte or satin finish may be needed in bathrooms that do not have a fan to remove moisture.
What type of paint do you use on walls?
Walls in living areas are typically painted in a flat or matte finish. Our preferred wall paint is Emerald premium paint from Sherwin-Williams. Kitchens and bathrooms walls may require a matte or satin finish that is more stain and moisture resistant.
What type of paint do you use on doors, windows and other trim?
Almost all interior doors, windows and other trim is painted with a semigloss finish. Semigloss has sheen (shine) that makes it easy to clean and holds up best in areas that will be touched often like doors.
Patch and Paint Pros Preferred Paints
- Primers – Zinsser Odorless Oil Primer
- Walls – Emerald(flat, matte or satin)
- Ceiling – Promar Ceiling(flat)
- Trim – Emerald or Cashmere (semi-gloss)
- Exteriors – Duration (flat, satin, gloss)
Paint Finish - Eggshell or Satin?
Eggshell and Satin are somewhat interchangeable “mid-sheens” depending on which brand you use. Satin paint Sherwin-Williams has a little more shine (gloss) than the Eggshell.
Should I use Satin on my walls?
Satin finish can also be used if you really like shiny walls. But, satin paint should really only be used in areas that may get dirty often and bathrooms as it is more stain resistant and cleanable than a matte or flat finish.
Does a satin finish require more prep work?
Yes – Additional repair work may be required when painting the walls with a satin finish as it can highlight minor imperfections and uneveness of ceilings and walls.
What finish should I use on the ceiling?
The ceilings should be flat throughout most of the house. Some say satin or semi-gloss for bathrooms, but this is not necessary.
Can wallpaper be painted over? Benjamin Moore says it can….
Simple answer….Yes it can, but it should not be painted over.
Detailed Answer – Wallpaper is tricky situation. Once wallpaper has already been painted over, go ahead and paint it. But note, the wallpaper will eventually fail some day and cause future removal to be much more difficult.
NOTE: A reason wallpaper may peel in the future is when there is a moisture issue from inside the walls or ceiling. If that is the case, it may be time to call roofer or plumber.
- Painted – If the wallpaper has already been painted, the damage has been done. We can skim the lines and repaint to make it look smooth. Should not have any issues unless there is a moisture issue from inside the wall.
- Unpainted – If the paper has not been painted over, it is best to just remove it. The process of skimming every seam, oil priming and then painting over takes almost as much time as just removing the non-painted wallpaper.
- Closets – This is the one space of the house, that should not be a deal breaker for a potential buyer. This future project could likely be passed on to the next buyer. Who knows, they may even like the “character” it adds to the house.
WATER DAMAGE QUESTIONS
Do you repair water damaged ceilings and walls?
Yes – We have an experienced crew of water damage repair contractors who are ready to repair any damage you may have from plumbing or roof leaks.
Do you replace entire ceilings after water damage?
Yes – Patch and Paint Pros is your go to water damage repair company for installing new drywall ceilings..
Do you repair water damaged basement framing and trim?
Yes – We can install new framing, insulation, doors and trim (door frames, baseboards…etc)
Do you repair drywall and plaster?
Yes – We can repair any type of drywall or plaster – ceilings and walls. We can also replace old wood paneling and tile ceilings with new drywall.
Do you do mold remediation?
No – Sorry, we are not a certified mold remediation company. If in the greater Conshohocken area, please reach out to Pro Home Restoration or Drytech Remediation.
Why is my ceiling paint bubbling and peeling?
Top 3 causes of ceiling water damage:
- A leak from the bathroom plumbing above.
- A leak from the roof or window above.
- The ceiling was not painted properly.
Do you clean up water after a flood?
No – Sorry we are not a water remediation company, but are happy to come out and provide an estimate for the restoration.
Do you fix wall or ceiling insulation?
Yes – We can replace wall or ceiling insulation with fiberglass, rigid foam or Roxul mineral insulation.
Do you apply spray foam insulation?
No – We do not apply spray foam insulation. Reach out to USA Insulation in Conshohocken.
Do you fix active leaks?
No – We do not fix active leaks. Please reach out to a plumber or roofer to fix the issue before requesting an estimate.
How do you know if a leak is still active?
If a water stain is present or the paint has begun to peel, use a pencil to outline the edge of the stain or peeling area. If the stain or damage grows beyond your pencil line, you likely have an ongoing problem.
What is causing the water damage on my walls?
Failing stucco, cracked brick mortar and old window seals can be the likely cause of blistering or peeling paint on exterior walls of the house. Water damage on interior walls is likely from plumbing above or roof leaks.
Why is my bathroom paint peeling?
The key to prevent peeling in a room with lots of moisture is priming and two coats of high quality paint. This insures waterproof barrier between the drywall and the moisture in the bathroom.
DRYWALL QUESTIONS
Do you install drywall or just repair it?
Yes – We can install new drywall. Typically jobs range from a small hole repair up to drywalling a full basement.
How much do you charge per sheet?
We do not charge per sheet. Every room is given a detailed estimate outlining repair and paint pricing.
Do you have a minimum drywall repair size?
Do you perform dust control?
Yes – Our crews will cover all floors, furnitures and openings into adjacent rooms when doing drywall repairs and sanding.
Do you use HEPA filters?
Yes – Upon request, our crews will use the Festool dustless sanding system with HEPA filters.
Can my pets be in the house?
Yes – Pets can be in the house during drywall repair and painting projects. But they need to be kept out of rooms that are being worked in or passed through regularly by the crew.
Do you have a minimum trip charge for small repairs?
Yes – We have a 1 day drywall repair minimum of $650 that includes a gallon of paint. Plaster repair and painting projects typically start around $1200, plus paint. (We do not charge by square footage.)
Do you remove wallpaper?
Yes – We remove wallpaper that has not been painted over. Please call if you have painted over wallpaper to discuss options.
Do you install wallpaper?
No – We do not install wallpaper.
POPCORN CEILING REMOVAL QUESTIONS
Do you remove popcorn ceilings?
Yes – We can remove popcorn ceilings if the ceiling has not been painted. Once popcorn has been painted, it is more cost effective to drywall over the popcorn ceiling.
How long does it take to remove a popcorn ceiling?
Popcorn ceilings can be scraped or drywall over for a new smooth ceiling in 2–3 days. Popcorn ceiling removal and painting would be 3-5 days typically depending on the size of the room.
Does a room need to be empty for popcorn ceiling removal?
Yes (ideally) – It is best to completely empty a room of furniture and belongings prior to starting the project. Popcorn ceiling removal, skimming and drywall skimming is a messy process that requires easy access to every square foot of the ceiling.
What if there is nowhere to move my couch, bed or large furniture?
When required, we can move around larger furniture and keep them covered throughout the project. Please be aware that this slows down a project and may require additional charges.
Does your crew wear PPE?
Yes – Our crew will wear N95 respirators when sanding and removing popcorn ceilings.
